Official 888 Poker Support Thread

[888Rep]

Hi - I recently sent you a private request and was wondering if you received it and was able to provide me with an answer.

Sent this over for you.

Regards

 

[bowserdon]

I do bank transfers works great for me in canada

 

[Noodeloo]

Hi 888 rep - i still a havent received any response from my previous complaint despite you passing it on- I received 1 email saying the matter would be looked into but I have no way to reply or have a conversation . Where can i actually complain and it be heard and dealt with? I’m upset that despite making my issue very clear over internal chat that none of these conversations are recorded and my complaint to a basically in the bin . Not once have I ever received an apology recognising the length of time of my complaint - it’s now been well over 9 months and that isn’t even the first time I’ve tried . Could you please explain what you believe to be a reasonable timeframe to be responded to . I’m extremely unhappy with the service that ve received and don’t understand why it’s so hard for 888 support to communicate properly with their clients. I don’t have the same issues whenever I’ve needed to contact any other poker support and they all have emails which can receive emails . What is the email address I’m supposed to be using to talk to support and if there isn’t one , why not. Sorry it’s a bit long winded but I’m super frustrated . Hoping you can help resolve this speedily . Account name : Noodeloo

Hi @888Rep . Just checking you saw my message .
Regards ; Acc : Noodeloo

 

[888Rep]

Hi 888 rep - i still a havent received any response from my previous complaint despite you passing it on- I received 1 email saying the matter would be looked into but I have no way to reply or have a conversation . Where can i actually complain and it be heard and dealt with? I’m upset that despite making my issue very clear over internal chat that none of these conversations are recorded and my complaint to a basically in the bin . Not once have I ever received an apology recognising the length of time of my complaint - it’s now been well over 9 months and that isn’t even the first time I’ve tried . Could you please explain what you believe to be a reasonable timeframe to be responded to . I’m extremely unhappy with the service that ve received and don’t understand why it’s so hard for 888 support to communicate properly with their clients. I don’t have the same issues whenever I’ve needed to contact any other poker support and they all have emails which can receive emails . What is the email address I’m supposed to be using to talk to support and if there isn’t one , why not. Sorry it’s a bit long winded but I’m super frustrated . Hoping you can help resolve this speedily . Account name : Noodeloo

I have sent a reminder over for you.

Regards

 

[IPlayToWin]

Hi.



I have a question a have upload a proof of address at my account, and I added my internet contract from provider, and the team isn't accepted yet.

Can you please explain how I can verify my account whats documents I should add ?

Many times I have money in my account, and I can't withdrawal the money, and it's making no sense to play 888Poker for me.

Hopefully i'll get a decent answers from you.



Username: IPlayToWin

 

[Lena M]

I have not received any feedback from you. Please tell me, are specialists working on solving my problem?

 

[Shawnsam]

Okay so your situation is you have no withdraw options at all. So they eventually will have to let you withdraw via skrill right since you don't have any option?

Has anyone here had the same situation as the poster above or the situation I have? I use neteller and only want to use Neteller. I was told my Neteller account was blocked similar to like how the poster above has their Skrill account blocked which doesn't make any sense. I have no issue using Neteller on other sites and that person has no issue using Skrill on other sites.

Anyone had this happen as well?

 

[Lena M]

I received a response from customer support.
Here is a screenshot.
View attachment 390156
They know that my Skrill account is blocked and they are offering me alternative ways to withdraw funds, but unfortunately none of these alternative methods are available to me at the moment. I ask you to take the time to address my issue and resolve the problem I am having. I request that you unblock my Skrill withdrawal.

I cannot use any other methods of depositing and withdrawing funds. The only method I can use is Skrill. I kindly request that you resolve my issue and unblock my Skrill account.

 

[Poker Orifice]

New update today... didn't work & now I'm no longer able to open the site

Can you possibly give me a link so I can attempt a fresh install of the 888 software? (thanks)

 

[rsparente]

Yesterday I won a 16.5 ticket, which has not been credited as of yet. 18 hours later.

 

[dreamer13]

888 Poker is not as perfect as they praise it here, for the last 2 years it does not inspire confidence, the worst support of all that I know, they block players' current payment systems, take money from players whose countries have banned them, especially from Belarus, some had 1-2 thousand in their accounts, they did not return them, citing that your payment method is invalid, although they made a deposit from it, many are kept there by freerolls, and if they are removed, many players will leave.

 

[Sunz of Beaches]

@888Rep

Please tell the operations department to process my withdrawal. I already sent the required documents and my account got reopened but the withdrawal is still pending.

Username: CenoteAzul

 

[Noodeloo]

Yesterday I won a 16.5 ticket, which has not been credited as of yet. 18 hours later.

Did you win this in the 888 stream? if so , sometimes they all get credited on a friday or something so just be patient and if it doesnt come through let them know in the stream. I know it can be frustrating waiting but remember to have patience, in life and in poker. ;p

 

[KatamaranUA]

I received a letter from you again to verify my account. The fifth time.
I have already sent you all this. It all completely meets your requirements. Explain why all the documents listed here were not accepted before?
888alias KatamaranUA

 

[rsparente]

Did you win this in the 888 stream? if so , sometimes they all get credited on a friday or something so just be patient and if it doesnt come through let them know in the stream. I know it can be frustrating waiting but remember to have patience, in life and in poker. ;p

No, I won a satellite tournament, the 1$ for 2 16.5$ tickets, it's odd, because I won other 5.5$ later and got them all immediately, but the 16.5$.

 

[KatamaranUA]

is there any poker arbitration that I can contact to resolve this issue?
communication with support is not giving any results. there is no specifics. i have sent everything i can and i don't understand why 888 is not accepting the copies that i send them

 

[Everaldo]

Hey All,

Welcome to the Official CardsChat Support and Feedback thread

This is your new 888 Rep in the CardsChat forums! We'll be around regularly and look forward to helping with all questions and feedback that you have. We love hearing new ideas from the poker community, so send them along!


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We'll also be sure to announce all of our biggest promotions right here.

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-See details and terms here: http://www.888poker.com/poker-promotions/live-the-dream.htm


Questions? Post them here.

See you on the tables!

Hello
I would like to know if the support is only for Poker or will we also have support for sports betting. I'm from brazil and with the new regulations, Sport is not working. I would like to know if we will have them soon or we will be without sports

 

[SOLO22]

Hello everyone, it's definitely a shame that for my country you can't play in this room, the truth is it has great potential and it has a variety of game formats, but hey, you have to look for other alternatives where you can play.

 

[Rost]

Login: Y.Rost
Confirmation number: 863953392651
I received the funds according to the application # 863953392651, but at the cash desk, it shows that my withdrawal request is still in process. Please mark my request as successful. Thank you.

 

[888Rep]

@888Rep

Please tell the operations department to process my withdrawal. I already sent the required documents and my account got reopened but the withdrawal is still pending.

Username: CenoteAzul

Sent over.

Regards

 

[888Rep]

Login: Y.Rost
Confirmation number: 863953392651
I received the funds according to the application # 863953392651, but at the cash desk, it shows that my withdrawal request is still in process. Please mark my request as successful. Thank you.

Sent over.

Regards

 

[888Rep]

Hello
I would like to know if the support is only for Poker or will we also have support for sports betting. I'm from Brazil and with the new regulations, Sport is not working. I would like to know if we will have them soon or we will be without sports

Will check this for you.

Regards

 

[Like2Play2]

My question to you is: how come the sitters, sitting out of the games, even though I raise, still cash in on the hands they are sitting out of ? How is that possible ?

 

[888Rep]

Yesterday I won a 16.5 ticket, which has not been credited as of yet. 18 hours later.

Need a poker user name please?

 

[888Rep]

My question to you is: how come the sitters, sitting out of the games, even though I raise, still cash in on the hands they are sitting out of ? How is that possible ?

Sorry but that's how this site words.

Regards