Official Replay Poker Support Thread

[ReplayKristine]

Replay Poker is amazing. However, I would like the option to customize the bet slider buttons myself, as is done on real money poker sites. For example, I would like to be able to bet 3BB, 5BB, or 9BB pre frop, as well as 33%, 50%, 75%, or full pot post flop, by pressing the corresponding buttons. Unfortunately, this option is not available.

Thanks for the suggestion, @Kredo. I logged your suggestion, so the rest of the Team can review it.

 

[ReplayKristine]

Hi guys!
I'm looking for the today's tourney at Replay.
I go to the CardsChat Silver Community Games:
and no Tourney availabe. Tried last week and didn't see too.
Any ideas what's wrong, what am I missing?
Thanks and have a nice day!

View attachment 389374

Hi @WellAA,

Are you still encountering this issue? This usually happens when the filters in your MTT lobby are restricting the tournaments in your Private League (in this case CardsChat Silver) to show up. Please review your MTT filters as the settings you have here are passed on to your Private Leagues filters. You can check the article we wrote about this topic: https://replayhelp.casino.org/hc/en-us/articles/360001875233-Filtering-and-sorting-the-lobby-pages

 

[ReplayKristine]

Hello, what can I do with this error while trying to enter table?

View attachment 389676

I'm using VPN since site isn't available from Ukraine, at least from my provider.

When i try to enter a table i recieve this message and that's it !

Hi @Rosylly,

Are you still having issues? Can you please write to [email protected] and include your Replay username so I can look up your account? You can also try to login to www.replaygaming.com to see if that will help.

 

[ReplayKristine]

@ReplayKristine

Hi Kristine - I am Marc, and a moderator at CardsChat.

One of our members has a Replay Username of TILTEDUCK. However, I cannot seem to view his account on Replay and therefore, am unable to add him to any of our leagues on Replay. Normally, Robert may deal with this but he is on holiday and Tammy would also approach him about this, but she is on her holiday too. Please could you try and find out the issue with us being able to view his account and therefore add him to any of our leagues on Replay.

Thank you

Marc

Hi Marc @Marcwantstowin,

I just got back from Sabbatical, so I apologize for the delayed response. I think Tammy already fixed this, but please let me know if player is still having issues.

 

[ReplayKristine]

While Im thankful for a place to practice i find replay clumbersome and hard to focus on for long periods

Hi @ironduke11,

Although we're unable to implement all feature requests, we are always listening to all feedback and suggestions.

 

[Marcwantstowin]

Hi Marc @Marcwantstowin,

I just got back from Sabbatical, so I apologize for the delayed response. I think Tammy already fixed this, but please let me know if player is still having issues.

Thanks @ReplayKristine

Yes, it has been resolved. I hope you had a good break.

 

[Flyer35]

I just logged in to replaygaming.com in one browser page to view a hand replay, but was still logged in to casino.org/replaypoker on another browser page. So now I'm logged in to two different websites that do the same thing. Have I missed noticing the replaygaming.com URL all along or has something changed recently?

 

[billibooo]

I just logged in to replaygaming.com in one browser page to view a hand replay, but was still logged in to casino.org/replaypoker on another browser page. So now I'm logged in to two different websites that do the same thing. Have I missed noticing the replaygaming.com URL all along or has something changed recently?

It was a bit ago when Casino.org and Replay joined up <3 SO if it is an older cookie, that could explain the discrepancy

 

[Flyer35]

It was a bit ago when Casino.org and Replay joined up <3 SO if it is an older cookie, that could explain the discrepancy

Actually, it was the replaygaming.com URL that caught me by surprise. Maybe I just missed it all along.

 

[Robertobm]

Good afternoon, my nickname there is RobertoBM too, and I was unable to join as a member of the leagues.

 

[billibooo]

Good afternoon, my nickname there is RobertoBM too, and I was unable to join as a member of the leagues.

Hey love <3 I’m not sure if it’s already sorted, but I think the mods here handle this. They need to add you to the leagues first—then you’ll be able to join.

How to get added:

1. Go to the Home page.
2. Scroll to the section for the game(s) you want.
3. Open the relevant thread.
4. Post a quick note asking to be added to the leagues <3

Bonus reminder:
If you haven’t claimed it yet, new players get a one-time 100k bonus. Just include:

• “And my 100k bonus, please.” <3 or something close to that it is in the first post about being a new player

 

[Brigistul]

 

[skaterick]

i couldnt enter the daily game either

 

[MK_]

yeah, it's down

 

[skaterick]

now i dont know what to do with my free time !

 

[Brigistul]

Weird! I don't know what's going on!

 

[Flyer35]

It was just a temporary blip.

 

[Sunz of Beaches]

Yes there were a lot of problems today. Me personally a managed to login after sometime and multiple failed attempts. Let's hope this will not repeat anytime soon.

 

[RENEY444]

As far as i am concerned Replay has lots of glitches .

 

[ReplayKristine]

I just logged in to replaygaming.com in one browser page to view a hand replay, but was still logged in to casino.org/replaypoker on another browser page. So now I'm logged in to two different websites that do the same thing. Have I missed noticing the replaygaming.com URL all along or has something changed recently?

Hi @Flyer35,

Since Replay partnered with Casino.org, we've had some players that have been unable to login to their Replay account due to restriction in websites containing casino words and phrases for some countries. For those players to be able to log back in to their account, we created Replaygaming.com since their country is blocking casino.org/replaypoker. If you're able to login to casino.org/replaypoker, we highly recommend using this to play at the tables.

I hope that helps!

 

[Flyer35]

Hi @Flyer35,

Since Replay partnered with Casino.org, we've had some players that have been unable to login to their Replay account due to restriction in websites containing casino words and phrases for some countries. For those players to be able to log back in to their account, we created Replaygaming.com since their country is blocking casino.org/replaypoker. If you're able to login to casino.org/replaypoker, we highly recommend using this to play at the tables.

I hope that helps!

Wow - that is very responsive customer service! I'm super impressed with Replay Poker as always!

 

[Sunz of Beaches]

After a bit more than a year checking out replay i can confidentiality say that its by far the worst poker room i have ever played on.

Just now i tried to late reg for the monthly and despite having the lobby open already for minutes it wont let me (it says it did! But no!) and i had to reload everything all over again but was obv not registered and registration closed.

Poor interface, no updates and upgrades, still no custom betting buttons, almost non-playable mobile client with no warning notification when its my turn, no real sound settings, logout for no reason all the time, forever loading screen of the league lobbys, bug after bug...

 

[roberto51]

Hello. I have been a Replay user since Feb. 2024 (robby5151). I applied for the CardsChat Special 21st Anniversary freerolls. I received information from Marcwantstowin that my Replay account was not found. I am a CC member (roberto51).

 

[theoxy]

And i have the same problem , please check and what can i do? username -> theoxylv . Also i cant register any tournament , because my acc is not active . I not played some years in this room , some days ago try to play some tournament , but cant register . Everything is confirmed .

 

[dallam]

Hello,

Can you check me if Replay Poker is available in Hungary? Did not see it's regulated, but it shows me the site is not available.