“Sir, I deposited some amount to WPT from Binance, but by mistake the address mismatched and my payment went into pending status. When I emailed WPT support, they refused to return the funds.”
Not an expert in crypto deposits but from what i have read this is basically one of the worst mistakes one can do, putting up up a wrong address for a deposit.
Money probably gone and its is not the fault of WPT nor are they obligated to refund.