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Message: [QUOTE="PokerTracker, post: 5278499, member: 83573"] We have a guide for getting things setup with WPN here: [url=https://www.pokertracker.com/guides/PT4/site-configuration/winning-poker-network-configuration-guide-wpn]Winning Poker Network Configuration Guide (WPN)[/url] If you need further assistance then please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to us in your existing support ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. These are settings for importing hands from email so you can leave those blank as that isn't relevant here. - Rob [/QUOTE]