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[QUOTE="PokerTracker, post: 1992596, member: 83573"]
1) No need to reinstall.  The issue is with Postgres, not PokerTracker.  Reinstalling just replaces the PokerTracker 4 executable, it does not touch anything related to PostgreSQL.

2) Restart your computer, the error message is telling you that PokerTracker cannot connect to Postgres, so the first thing to do is restart your computer, which will also restart your PostgreSQL Server.  If that does not help, then look at the services to make sure PostgreSQL is running (google Windows Services if you need help figuring out how to do that).  If the service is not running, then you have an issue with your operating system that is beyond the scope of this support thread, contact us  by creating a support ticket at PokerTracker.com.

3) If the service is running, then chances are the issue was caused by your firewall or antivirus software.  Please read this guide for more help:  [url]https://www.pokertracker.com/guides/PT4/troubleshooting/anti-virus-firewall-and-security-software-configuration-guide[/url]

Good luck!

- TT
[/QUOTE]

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