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[QUOTE="HoldemManager, post: 6407874, member: 113279"]
This is most likely caused by your Intel graphics drivers but I can't be sure without seeing your log files.
- Please try to [URL="https://www.intel.com/content/www/us/en/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html"]update your graphics driver[/URL].
- If you have multiple graphics cards you can also try switching to your alternate graphics card [URL="https://www.howtogeek.com/351522/how-to-choose-which-gpu-a-game-uses-on-windows-10/"]using these steps.[/URL]
- If you continue to have problems: The only way to resolve this issue is to disable Hardware acceleration in the registry editor [URL="https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351/page/2"]as instructed in this thread[/URL].

If none of that helps: Please create a support ticket via the [URL="https://support.holdemmanager.com/support/category/19"]'Contact Support'[/URL] link with a link to this thread and your forum username.  Please reproduce the problem and attach [URL="https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support"]a set of log files[/URL] and a screenshot and detailed description of the issue in the support ticket you created.

Regards,

Fozzy71
Customer Support
Hold'em Manager
[/QUOTE]

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