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Official Hold'em Manager Support Thread
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[QUOTE="HoldemManager, post: 5863514, member: 113279"] When did you download the NC 'trial'? It was in free beta testing, not trial mode, until this past Friday. On Friday at 3:00pm GMT everyone that owned NC for HM2 got a free 4 month full version license of NC for HM3. Anyone that never owned NC for HM2 has to open the HM3 - Apps - Get HM3 Apps... and start the 'Free NoteCaddy' trial version that has limited stats and features. If you never owned NC for HM2 you need to start the Free NC for HM3 trial license to use it again. If you owned NC for HM2 it should be working the same as it was in the past. If none of that helps: Please create a support ticket via the [URL="https://support.holdemmanager.com/support/category/19"]'Contact Support'[/URL] link with a link to this thread and your forum username. Please reproduce the problem and attach [URL="https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support"]a set of log files[/URL] and a screenshot and detailed description of the issue in the support ticket you created. Fozzy71 Customer Support [/QUOTE]
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