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[QUOTE="HoldemManager, post: 2479810, member: 113279"]
Disable or uninstall Avast then update HM Cloud.  Then add exceptions for the cloud folders:

- C:\Users\Fozzy71\AppData\Roaming\HoldemManager\Client
- C:\Program Files\HM Cloud HUD

If you continue to have problems:

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Install/update HM Cloud - [url]http://cloud.holdemmanager.com/HMCloudClientSetup.exe[/url]
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM Cloud folders mentioned above.
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - [url]http://www.microsoft.com/security_essentials/[/url]

If none of that helps please reproduce the problem and email your log.txt file with a detailed description of what you were doing and what problems you were experiencing - [url]http://www.proprofs.com/knowledgebase/view/?t=how-do-i-send-a-log-file-to-support[/url]

Fozzy71
Customer Support
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