Reply to thread

Message

[QUOTE="infotunes, post: 5327847, member: 117850"]
Its getting worse indeed at Pokerstars.
I played much more then before and getting rewarded less.
For example, I used to deposit about 100 euro for a 10$ bonus, now its more than 350 euro deposit for less bonus because I am a 'VIP' whatever that means.
My chest was (highest level) 20000, now its 30000 for the same chest.
I complained about it and got the following reply:
(they say it is not all bad news and that they are there to help and that they do it according players feedback) Now tell me do you really believe players asked to be ripped off even more then before?
I do not feel taken myself serious @ Pokerstars
Hello Marcel,
[INDENT] 
Thank you for contacting us.

Our team has thoroughly reviewed your account and recent activity,  unfortunately, there are no further bonuses available for you right now.

However, it’s not all bad news, as we have a great selection of  regularly updating promotions on offer. You can find out more by  checking out the 'Promotions' section of our Casino website.

Following our players' feedback, we've changed our Stars Rewards program  to increase the value of all Chests by roughly three times, although  you will now also need to earn more reward points to win a Chest.

You only need to win one Chest over a rolling 28-day period to keep your  Chest level. If not, you'll move one Chest level down, to an easier  reward point target. To move up to the next level, simply earn ten  Chests over a rolling 28-day period.

If there is anything else you need from us, please just ask. We are here to help!

Regards,

Milena ♠
Stars Support

[/INDENT]
[/QUOTE]

Verification

Search

Reply to thread

About CardsChat

Our Community

Our Site

Follow us

Language