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Message: [QUOTE="Goggelheimer, post: 6765997, member: 1014308"] Well here my efforts to inform the GGL that the LUGAS is not fully functioning. German text. Oh nice it fully auto translated it. Sorry for not a top down order since the conversation came this way. So bottom first mail. Dear ladies and gentlemen, Thank you for your informative messages. If you've noticed a sound, it's up to you. I've only reproduced what I've experienced. I can't see any inconsistency, maybe you're a bit too delicately strung, But if I've insulted you, which I can't tell in any way from what happened, Perhaps you should seek professional advice, or if you have professional supervisors This is the right point of contact for such problems. Otherwise, you are welcome to take legal action, as if our courts did not already have enough to do. categorical rejection of critical narratives, without verification, with blocking legal texts, I think it's unreasonable. Furthermore, I certainly have contact with other “addicts” who have described similar incidents. I can read legal texts, even if, as in the case of the State Treaty on Gambling, you in such were written in legal jargon that you have to read them 10 times to understand them. I would like to dispel your open, insulting allusions about gambling addiction from your side, Because I find that unseemly, I watch my gaming behavior very carefully. Don't expect friendly greetings from XXXXXXXX Dear Mr. XXXXX, I hate your unrestrained tone. The legal circumstances have been explained to you. Is the problem still there? Can you explain further facts? Note: Gambling can be addictive! Those affected can find help here: [URL]https://www.gluecksspiel-behoerde.de/de/praeventionspielerschutz/gluecksspielsucht[/URL] Gambling Addiction — Joint Gambling Authority of the Länder (AöR) (gluecksspiel-behoerde.de) sincerely On behalf XXXXXXXXXXXX XXXXXXXXXXXX email: [EMAIL='IT@gluecksspiel-behoerde.de']mailto: IT@gluecksspiel-behoerde.de[/EMAIL] [EMAIL]LUGAS@gluecksspiel-behoerde.de[/EMAIL] Joint Gaming Authority of the Länder (AöR) Hansering 15 | 06108 Halle (Saale) Internet: [URL]http://www.gluecksspiel-behoerde.de/[/URL] [URL='http://www.gluecksspiel-behoerde.de/']www.gluecksspiel-behoerde.de[/URL] [URL='https://www.cardschat.com/forum/imap://W.Buhr@gmx.de@imap.gmx.net:993/fetch%3EUID%3E/INBOX%3E9263?part=1.2&filename=image001.png']cid:image001.png @01D9D05D .E430A730[/URL] From: Sent: Friday, July 14, 2023 1:13 AM To: LUGAS [EMAIL='lugas@gluecksspiel-behoerde.de'] < lugas@gluecksspiel-behoerde.de >[/EMAIL] subject: [EXTERN]Aw: {SpamCheck LSA} AW: [EXTERN] Faulty LUGAS system Dear ladies and gentlemen, Thank you for your unacceptable answer. Unfortunately, as always, a miscalculation. Since I was locked out for over 40 minutes, but keep believing in your great system. Respectfully < [email]lugas@gluecksspiel-behoerde.de[/email] >On 13/07/23, 17:26 LUGAS wrote: [A] Dear Mr. XXXXX, The State Treaty on Gambling 2021 (see § 6h) provides that a player must deactivate after 30 minutes without input. There is also a waiting period of 5 minutes after inactivation. The system therefore works as required by law. sincerely On behalf email: Joint Gaming Authority of the Länder Hansering 15 | 06108 Halle (Saale) Internet: From: XXXXXXXXXXXXXXXXX Sent: Tuesday, July 11, 2023 5:46 PM To: Info [EMAIL='info@gluecksspiel-behoerde.de'] < info@gluecksspiel-behoerde.de >[/EMAIL] subject: [EXTERN]Faulty LUGAS system Dear ladies and gentlemen, The LUGAS system is completely unusable because it is faulty. I signed up early for 2 tournaments with bwin. The software logged me out after 30 minutes. I log in 2 minutes before the start of the first tournament and can't play a single hand. Forever this error message: [URL='https://www.cardschat.com/forum/cid%3Aimage002.png@01D9B5AE.D7D333A0']cid:image002.png @01D9B5AE .D7D333A0[/URL] The same error message also starts for the 2nd tournament that starts half an hour later. [URL='https://www.cardschat.com/forum/cid%3Aimage002.png@01D9B5AE.D7D333A0']cid:image002.png @01D9B5AE .D7D333A0[/URL] The system is in urgent need of revision. Kind regards XXXXXXXXXXXXX [/QUOTE]

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