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[QUOTE="Noodeloo, post: 7143343, member: 1031314"]
Hi 888 poker support - Ive been having issues regarding rakeback and have had an ongoing complaint unanswered in over 6 months . Can you please see what you can do to help me here ? account : noodeloo complant/escalation ref dated august 2024 :  240819-001399. ive been told multiple time by agents that the matter is being resolved but they still wont answer my questions. Why are the promotions seemingly broken for me - the auto generate system doesnt seem to apply to my account unless i play HIGH stakes with buy ins of over $55. The early bird promotion gets applied randomly to my account and other offers like play blasts and get rakeback dont seem to be paid to me despite requesting it in chat with agents and trying to complain about it. I dont understand why there isnt anywhere i can email so i can have an email chain of communication because everything in chat seems to get forgotten about and dusted under the carpet- i keep going in endless circles with it.  Thankyou for looking into it .

Please dont give me the stock answers they do (customer service agents)  saying if you didnt receive an email you are not elligible becuase it doesnt explain why i havent got one ?WHY  - why do 888 make it so difficuilt to get the rakeback they advertise? Thats what id like to know. thanks again
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