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Message: [QUOTE="Dzill_230, post: 7095882, member: 1023946"] Dear Support Team, I am from Ukraine, and I have a small question for a representative of 888poker. I may be mistaken about the dates, but towards the end of 2024, my account on 888poker was blocked without explanation. There is an ongoing war in my country, with an active phase being a full-scale invasion since 2022. However, that is not the main point. I wanted to go through the account verification process and reached out to support. They informed me about the required documents and what I needed to do. For someone who hasn’t experienced these conditions and events, it can be difficult to understand the challenges faced when hastily leaving home and fleeing an occupied territory. My verification process took some time, and one of the issues was that I was unable to provide a utility bill as proof of my residence. This is indeed a problem because I do not rent accommodation — I am provided shelter, and no one can issue such documents. I did not receive any response to my inquiries to support regarding the account blockage. Now, even though the war is not over, I have managed to improve my situation and have written to support asking either to reactivate my account and complete the verification process to meet security requirements or to allow me to create a new account and verify it accordingly. Could you please tell me what the likelihood is of receiving a favorable response or any response at all? 888poker was one of the first rooms where I started my poker career. I enjoyed the various tournament formats, and I built my bankroll from scratch. Thank you for your attention. My nickname on 888 was - Dzill. [/QUOTE]

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