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Message: [QUOTE="KrazyKoo, post: 7151521, member: 132378"] The little experience I have with eCOGRA is that they seem to dismiss every single complaint, just like poker sites they try wear you off. I think that they are not really neutral and/or they avoid doing any real work. Poker sites however seems to fear them as they tried to neglect giving me the eCOGRA case number to contact eCOGRA, even willing to give my complaint to their head of department before admitting the situation is "unresolvable" between customer and themselves. I think the only complaints Malta licensed authorities take seriously are the ones related to responsible gaming. "Casino stole money from their customers by changing terms of service mid-game" and I promise you, nobody, not eCOBRA, nobody from Malta or your country does not care but the moment someone even slightly hints at anything related to responsible gambling and it's like life or death situation for them, government is licking their lips and rushes to issue fines to the poker site, 20-80% of the company's country specific yearly revenue without hesitation, the poker site is issuing bans to everyone involved to avoid even accidentally being fined and eCOGRA is sending their fake email staff home and bringing the real workers from their yachts to the offices trying to wash themselves from the situation, siding with the poker site if government is not involved, but always siding with government if they are involved. I only have personal experience with the 1st part, changing terms of service mid-game, my knowledge related to responsible gaming is theorical and comes from reading forums and news articles. (However, I have read a LOT) We live in a clown world 😅 --- My recommendation is that do not let wear you out. Keep at it! And if eCOGRA tries to dismiss you I think taking this to your local government is way to make them side with you I was sadly not able to do this, I was worn off after 3-4 dismissals from them, they tried to prevent me from contacting them with each attempt. I just didn't want the hazzle. [/QUOTE]

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