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Message: [QUOTE="pabetv, post: 7205868, member: 1041551"] [B]Subject:[/B] Formal Complaint: Unjustified Account Closure and Fund Confiscation Following a Misinterpreted "Responsible Gaming" Comment. [B]Operator:[/B] 888poker [B]Username:[/B] pabetv [B]Details of Complaint:[/B] I am filing this formal complaint against 888poker for the disproportionate and punitive actions taken against my account, resulting in its permanent closure and the illegal confiscation of my funds. [B]Summary of Events:[/B] [LIST=1] [*]My account was suspended over a year ago following a support chat interaction regarding a forgotten deposit bonus code. [*]In the chat, I made a casual comment that I have ADHD to explain my distraction. This was not a declaration of a gambling problem or a request for help. [*]The account was suspended immediately. I was given the impression that the suspension would be temporary, for a period between 6 to 12 months. [*][B]Believing this was a standard temporary suspension, I patiently waited for over a year for my account to be automatically reinstated. I was acting in good faith, assuming access would be restored after the maximum period had passed.[/B] [*]When the account was not reinstated, I began sending emails to support, which were completely ignored. [*]Finally, after my most recent email on or around October 2, 2025, I received a response from "Kaycee" stating my account was closed due to a "business decision" and my funds had been confiscated. [/LIST] [B]Grounds for Complaint:[/B] [LIST=1] [*][B]Gross Misapplication of Responsible Gaming Policies:[/B] 888poker has used a casual comment as a pretext for the most extreme measure possible. This is a gross overreach, punishing a player rather than protecting them. [*][B]Unjustified Confiscation of Funds:[/B] This is the most critical issue. Even if 888poker decided to close the account as a precaution, there are absolutely no grounds for confiscating my $20 balance. My funds were deposited legitimately, and I have not engaged in any fraudulent activity. Seizing funds in this context is a punitive action that abuses their own policies for financial gain. [/LIST] [B]Desired Resolution:[/B] I request that the MGA investigates this case and compels 888poker to: [LIST=1] [*]Provide a specific, justifiable reason for the account closure beyond the vague "business decision." [*]Immediately return my confiscated $20 balance. [*]Ideally, reinstate my account, recognizing that their reaction was disproportionate to the situation. [/LIST] This action by 888poker is not a protective measure; it is a punitive one that harms consumers. I trust the MGA will address this serious matter. Sincerely, Paolo Roberto Gorga Alviani [/QUOTE]

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