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Message: [QUOTE="SnuDog, post: 5662079, member: 98133"] Hello guys, my name is Ruslan, I come from Russia. I use Google translator, there may be inaccuracies, I hope for your understanding and support. I have been playing PkerStars since 2012, playing under the nickname $ChipFishka$, I am not a good player, I am a terrible player. For me, PolerStars has always been number one in the world, over the past month they have destroyed all the trust gained over the years! On June 7, I played poker, made some top-ups, I lost and won, everything was as usual. At a certain point, I decided to take a break for a week, set self-restraint for a week. And here the fun begins After I set self-restraint, my account was blocked for me. At the time of blocking, I had 449$ on my balance After all the hassle, my account was unblocked on June 10th. On June 8, when my account was blocked on PokerStars, I went to play on another site, when I did to fund my account on another site, I accidentally paid my PokerStars invoice. 12,000 Russian rubles, at the rate of that time 168.89$ When I removed the lock on June 12, I did not find these funds in the account. Everything remained unchanged, the account was 449$ June 14-15, I don’t remember exactly, I wrote PokerStars chat in English. They did not say my question is pending, in a financial Department. June 27, I was answered in the Russian chat. All this time, my request was in line in the wrong department, and the fact that they will answer me in the evening. At that moment I thought it was a joke, I was very angry. On June 27, I posted this story on a Russian forum, unfortunately they did not help me, there is no PokerStars representative there. [URL]https://forum.gipsyteam.ru/index.php?viewtopic=154895#entry6567194[/URL] June 30th, I again contacted PokerStars support via chat. This time they told me that the responsible game department is dealing with my issue. Today is July 2, I am still waiting for an answer. This money is important to me, I'm very upset. I needed them 10 days ago. I can’t describe what I’m experiencing now, there’s no money, no bankroll, I’m angry, I’m upset, I’m depressed. This site was famous for its service, its attitude to the players, now this is far from the case! After the on June 30, I was again banned. :confused: [/QUOTE]

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