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[QUOTE="denz, post: 4135091, member: 303177"]
As soon as I saw what you wrote to them "I had a stroke a year ago" I knew, that was sadly, end of the story with your account... Never be emotional with support, they will block your account no matter what. 
I mean, if people really have problem they should not play this game on the first place, your health should be at first place.

Anyway, as @moots said, which Visa card do you have?

I've had/have similar problem with my bank, unfortunately I live in Serbia and people in our banks are not as smart as they should be when it comes to an "online" questions. 
My CC has expired, around a month ago, I was using Visa Electron for years and years, adding and pulling out money from ton of different sites, and last time, they gave me Visa card and as soon as they gave me I knew that this is not the same card, card I was using for years, how have this happen?

They gave me Visa card but the problem is, I can only pay online, I can't pull out money. 
Again, not sure how that has even happen, they should just replace same old card with new one like always but, it is what it is.
I need to go tomorrow and see what's going on, replace that card and wait another 10+ days (again).
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