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Message: [QUOTE="BlackIce, post: 6207405, member: 415230"] You at 22:07, Nov 17: Hello Read Info at 22:07, Nov 17: Please allow a few moments. You are being transferred to a deposit assistance agent. Info at 22:07, Nov 17: You are now connected to Josh Woodley. Josh Woodley at 22:07, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Thank you for contacting Player Services, this is Josh. How can I help you today? You at 22:08, Nov 17: Hi , I recently deposited and then requested a payout and my emails say it was authorized but on my ticket it says rejected . Am wondering what the problem is and how I can resolve it. Read Josh Woodley at 22:08, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I'd be glad to check on this. First, I'd like to verify the account for security purposes. To do so, could you provide me your name, email address and date of birth? You at 22:09, Nov 17: Dale ****** ***** Read You at 22:09, Nov 17: **************@hotmail.com Read You at 22:09, Nov 17: */**/** Read Josh Woodley at 22:10, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Thank you so much! Please, allow me a few moments to review the account. You at 22:10, Nov 17: Ok no problem. Read Josh Woodley at 22:13, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I apologize for the long wait, I'm still working on my end. You at 22:14, Nov 17: Ok I can wait , am wondering if I have a promo or something cause I didn’t use one . I cashed out a few years ago no issue but idk seems it’s not going through now . Would like to receive it fast and make a deposit of $50 again . Since I lost the $50 I left behind . Read Josh Woodley at 22:16, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Adding a bonus will increase the playthrough requirement. If you'd like to request a payout soon, I do not recommend requesting a bonus. You at 22:16, Nov 17: I didn’t use a bonus on my deposit. Delivered You at 22:22, Nov 17: Are you still here ? Read Info at 22:22, Nov 17: Please allow a few moments. You are being transferred to a deposit assistance agent. Info at 22:22, Nov 17: You are now connected to Margaret Scott. Margaret Scott at 22:22, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Thank you for contacting us. This is Margaret, I will be more than happy assisting you today! Margaret Scott at 22:22, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Please provide your Customer ID or Email address to access to your account. You at 22:23, Nov 17: I was talking to josh woodley ? What happened to him? Read You at 22:23, Nov 17: Account B******* Read You at 22:24, Nov 17: ***************@hotmail.com Read Margaret Scott at 22:24, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Dale, how may I help you today? You at 22:24, Nov 17: Hi , I recently deposited and then requested a payout and my emails say it was authorized but on my ticket it says rejected . Am wondering what the problem is and how I can resolve it. Read Margaret Scott at 22:25, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Please validate your pet's name. You at 22:25, Nov 17: Rocky Read Margaret Scott at 22:25, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Allow me to review why recent payout was declined. You at 22:25, Nov 17: Bin so long I don’t remember really :) if it was rocky Read You at 22:25, Nov 17: Thanks Read You at 22:26, Nov 17: Ok I can wait , am wondering if I have a promo or something cause I didn’t use one . I cashed out a few years ago no issue but idk seems it’s not going through now . Would like to receive it fast and make a deposit of $50 again . Since I lost the $50 I left behind Read Margaret Scott at 22:28, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Please allow me an additional moment as I don't see any restrictions for the payout but do see it was cancelled. Margaret Scott at 22:28, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Allow me to consult the cancellation reason. You at 22:29, Nov 17: My emails say it was authorized but then I saw on the ticket it said rejected . Read You at 22:29, Nov 17: But no email or anything that it was canceled just on the ticket. Read Margaret Scott at 22:31, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I'm waiting for an update about your account. My apologies for the delay. You at 22:31, Nov 17: Ok , no problem just want to figure it out. Read Margaret Scott at 22:32, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] No worries. I will provide an update shortly. You at 22:35, Nov 17: Are you still here ? Read Margaret Scott at 22:35, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I'm still with you. You at 22:35, Nov 17: Lol ok Read You at 22:35, Nov 17: last guy left Read Margaret Scott at 22:35, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] No worries. I will continue with you. Margaret Scott at 22:37, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Your patience is appreciated. I will be with you shortly. You at 22:37, Nov 17: Ok Thanks . Read Margaret Scott at 22:39, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I'm still with you. You at 22:39, Nov 17: here Read Margaret Scott at 22:42, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Your patience is appreciated. I will be with you shortly. You at 22:44, Nov 17: Well, I it’s kinda taking pretty long. Read You at 22:45, Nov 17: I’ve bin here for 40 minutes now :) Read Margaret Scott at 22:45, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] My apologies for the delay. Margaret Scott at 22:45, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I'm waiting for an update regarding your case. You at 22:45, Nov 17: Sorry , just bin a long day . Read Margaret Scott at 22:46, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I understand your frustration. Margaret Scott at 22:46, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] I'm trying to be the last rep you talk today. You at 22:46, Nov 17: Owe you lots of thanks for staying with me . Read Margaret Scott at 22:47, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] No worries. I will remain on the chat with you all the time. Margaret Scott at 22:49, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Your patience is appreciated. I will be with you shortly. You at 22:49, Nov 17: Ok , I just wanna get things right and start playing again on betonline . Left cause life was busy and now winter is here and plan on playing poker all winter but then this happens . Just wanna resolve this and keep playing Read Margaret Scott at 22:50, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] No worries. I will have an update for your shortly. Our apologies for this inconveniences. Margaret Scott at 22:53, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Your patience is appreciated. I will be with you shortly. Margaret Scott at 22:55, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] Thank you for your patience. You at 22:56, Nov 17: About how long do you think it’ll take yet? Read Margaret Scott at 22:56, Nov 17: [IMG]https://www.cardschat.com/blob:https://www.cardschat.com/6f7f678b-4deb-45c9-9e73-db76fe0d0878[/IMG] The payout was cancelled, because you had a balance of $14.93. However, you spend another $1.26 that was not in your balance and instead of $400 for the payout, the account only has $398 After getting it resolved had the money in 2 hrs . :) But idk was bullshit cause still had $100 in my account split across sports,casino and poker . [/QUOTE]

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