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Message: [QUOTE="stil370, post: 5001809, member: 66513"] [b]BOL[/b] I tried to make $60w/d today from BOL. But they said because they gave me a $60 bonus, I now have to be $1700 on sports before i can w/d $60. Heress a transcript below from a conversation with customer service: [COLOR=#26282A][FONT='inherit'] [FONT='inherit'] [COLOR=green][B]Info:[/B][/COLOR][COLOR=green] Thank you for choosing to chat with us. An agent will be with you shortly.[/COLOR] [COLOR=green][B]Info:[/B][/COLOR][COLOR=green] All agents are currently assisting others. Your estimated wait time is 2 minutes and 34 seconds. Thank you for your patience.[/COLOR] [COLOR=green][B]Info:[/B][/COLOR][COLOR=green] You are now chatting with Daniel.[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Welcome to our live chat service. My name is Daniel How may I help you today? [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] Hi Daniel, can you help me witha payout?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Hi Richard, I can tell you how to request it but it's the player the one who must request it. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] i tried but they said to contact customer service[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Let me find out why the reason might be. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] ok[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] May I have your pet's name please? [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] sunshine[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Thanks. [COLOR=blue][B]Daniel:[/B][/COLOR] Kindly hold on for a moment while I review the account for you. Your patience is highly appreciated. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] yw[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Thanks, one moment please. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] ok[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] You could not cash out firstly because you used a free play and now you have a rollover you need to meet. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] so hat does that mean?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] I'll be right with you. [COLOR=blue][B]Daniel:[/B][/COLOR] Roll-over is the action we expect in return if a bonus is used. If you used a freeplay bonus, you are required to comply with the rollover before cashing out. Casino, poker, horses and skill game action do not counts towards the rollover. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] so what do i have to do?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Meet your rollover 1725 USD [COLOR=blue][B]Daniel:[/B][/COLOR] Only sport bets count towards the rollover. [COLOR=blue][B]Daniel:[/B][/COLOR] When calculating Rollover, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50). [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] and what else do you require?[/COLOR] [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] and how was $1725 dreived?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] That's because of bonuses you used. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] how much bonus did i use?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Actually only one. [COLOR=blue][B]Daniel:[/B][/COLOR] This was the bonus amount 57.50 USD [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] so the rollover is like 300x?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] No. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] ?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725 [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] the bonus wasnt 230[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] I said deposit of 230 [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] it was 57.5[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725 [COLOR=blue][B]Daniel:[/B][/COLOR] The free play was 25% from the deposit of $230 [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] so i thought rollover is only for the bonus[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] The Rollover is calculated by adding the Deposit + Fees (If ANY) + Bonus and multiplying it by the set roll-over amount. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] where is the multiplier of 6 in the terms and conditions?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] [URL]https://www.betonline.ag/promotions[/URL] [COLOR=blue][B]Daniel:[/B][/COLOR] On 25% lifetimes bonus you click on terms and conditions and you will see it there. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] so considering #11 where does that leave me?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] When you use a bonus within the 30 days then it does get expired. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] that doesnt answer my question[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] It leaves you with the bonus. [COLOR=blue][B]Daniel:[/B][/COLOR] You still have 3.20 USD as free play balance. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] what if it goes to zero?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] You will have to meet the rollover, once a bonus is used you are attached to the conditions. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] what if you dont have $1750?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] If your account ever reach to $0 the rollover won't exist anymore. [COLOR=blue][B]Daniel:[/B][/COLOR] It will be removed. [COLOR=blue][B]Daniel:[/B][/COLOR] So don't use more bonus if don't want to be attached to any rollover. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] if i use the available balance of .54 and my free play balance 3.2 down to zero, wouldd that be good[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] You have money in poker, the account has to be fully in $0 [COLOR=blue][B]Daniel:[/B][/COLOR] Either you comply with the rollover or lose it all so that you don't have it anymore. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] i was in a ssimlar situation with sportsbetting and they allowed me to w/d the poker money after i gave up the the frree play moneym[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] That's another gambling site, every gambling site has their own way to do business. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] can you cut me a break here? i only want to withdraw $60 for a car part that I need[/COLOR] [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] ive lost thousands on this site[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] I wish I could, when you use a free play you are agreeing that you understand and accept the conditions. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] i am like everybody else-just stupid not to read all the ermsk[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] I would take it as a lesson. [COLOR=blue][B]Daniel:[/B][/COLOR] Please read always the rules and terms and conditions. [COLOR=blue][B]Daniel:[/B][/COLOR] Will there be anything else I can assist you with at this time? [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] does this mean, i have to bet 1700 on sports?[/COLOR] [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] what happens then?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Richard are you reading my messages? [COLOR=blue][B]Daniel:[/B][/COLOR] When calculating Rollover, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50). [COLOR=blue][B]Daniel:[/B][/COLOR] That's what you have to put in actions. [COLOR=blue][B]Daniel:[/B][/COLOR] Example you risk $50 to win $45: when the wager is graded 45 will go towards the rollover. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] when the rollover gets to 1700, i still have to get rid of tthe 3.20 and the .54?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] You have to use that $3.20 you have in free play and complete the rollover. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] will that add to the 1700?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Every sport bet count towards the rollover. [COLOR=blue][B]Daniel:[/B][/COLOR] As well as the free play bets. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] what else is required bsidee what we have just talked about?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] That's it, only the rollover, remember action in poker does not count towards the rollover. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] thats it??? nothing else?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] That's the only thing is stopping your from getting your free play, you already completed the 30 days hold. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] what if i want to forfeightt my freeplay?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Free play can't be forfeit. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] where does that say in the terms and conditions?[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] It's not on the terms and conditions, if it was there all the conditions wouldn't have any sense. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] that really does make sense, it would just be one aspect out of a 100[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Will there be anything else I can assist you with at this time? [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] how do i email this to myself[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Just click on the box with the plus sign there you will see the option to transcript it. [COLOR=green][B]Info:[/B][/COLOR][COLOR=green] The chat transcript will be sent to: [email]stil370@yahoo.com[/email] at the end of your chat.[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Do you have any other question? [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] i jusst wanted to say the best part of the conversation for me was the part when you told me that this should be a good lesson for you[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] I was saying like if I was you I would take it as a lesson. [COLOR=blue][B]Daniel:[/B][/COLOR] It's up to you. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] [email]stil370@yahoo.com[/email][/COLOR] [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] read it yourself, one way or another it doesnt make you sound so good[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Maybe because english is not my first language. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] like a saint sort of[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Forgive me if I sounded rude. [COLOR=blue][B]Daniel:[/B][/COLOR] It was not my intention. [COLOR=blue][B]Daniel:[/B][/COLOR] Will there be anything else I can assist you with at this time? [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] i just sort of get the feeling that the next request for a payout-you will tell me something else that you didnt tell me today so i still wont get paid[/COLOR] [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] a slimey kind of feel[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] If the payout team needs some type of information they will let you know after you request your first payout. [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] nice of you to throw thhat in there at the very end Daniel[/COLOR] [COLOR=blue][B]richard Lech:[/B][/COLOR][COLOR=red] ata boy[/COLOR] [COLOR=blue][B]Daniel:[/B][/COLOR] Any other question?> [COLOR=blue][B]Daniel:[/B][/COLOR] I have not received a reply from you in quite a while now. I hope I have answered all of your inquiries. Please feel free to come back at your convenience. Thank you and have a good day. [/FONT] [/FONT][/COLOR] [COLOR=#26282A][FONT='inherit'] [/FONT][/COLOR] [/QUOTE]

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