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[QUOTE="HoldemManager, post: 2491679, member: 113279"]
If the hands aren't being saved by the client they cant be imported obviously and without them being imported the HUD will not update properly.

Try creating a new folder on your computer such as C:\StarsHands and C:\StarsTourneys then configure PokerStars to save the hands/results here in their Options > Instant Hand History menu and setup HM2 to Auto Import from here in the Site Setup menu.

If you continue to have problems we need you to email the answers to the questions I previously posted.  This thread is designed for basic questions that require a single answer/reply.  Anything more complex that requires back and forth replies must be handled on our forum in a dedicated thread or better yet via email where we can see your entire communication/problem history.

Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - [url]http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F[/url]

Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - [url]http://www.holdemmanager.com/store/priority-support/[/url]  - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

Fozzy71
Customer Support
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