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Message: [QUOTE="MattRyder, post: 5008503, member: 189375"] I just tried the chat. They answered right away. The support person immediately told me that it was an issue that they were aware of and that it would be fixed very soon. I was amazed that she knew exactly what I was talking about and was able to provide a response without wasting any time at all. When I told her that I'd had the issue for years, she then gave it some brief thought and asked me to send an e-mail with screenshots, which I had already done before deciding to try the chat. She then said that she saw the e-mail but made no effort to do anything further about my issue other than to pass it on. So no meaningful interaction took place serving no useful purpose. In the end they wanted an e-mail anyway which someone else will look at later. If I get a quick and helpful response I'll post back here later. [/QUOTE]