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[QUOTE="Jvee8877, post: 7080354, member: 1045811"]
Hey everyone,

I ran into a serious issue with Black Chip Poker’s Spin to Get In feature, and I’m hoping to get some advice or hear if anyone else has experienced this.

Over the weekend, I hit four separate three-of-a-kind results while playing Spin to Get In, which (according to their own rules) should have won me entries into these tournament

$10,000 guarantee tournament-11 $ buy in

$15,000 guarantee tournament- 88$ buy in

$8 million guarantee tournament- 2500$ buy In[ATTACH type="full"]377351[/ATTACH][ATTACH type="full"]377352[/ATTACH][ATTACH type="full"]377353[/ATTACH]

Despite this, I never received my entries. Their rules clearly state that landing three of a kind guarantees a seat, and there is no mention of any additional conditions or system limitations.

I contacted support, and they reviewed my account. They said their system “did not register my win”, so they would not be crediting me. However:

I have screenshots and video proof showing that I landed three of a kind.

Their own policy says that if you don’t receive an entry, you should contact support (which I did).

The reels start on separate cards, making it impossible to “pre-set” a win.

I’ve asked them to show me any rule that justifies denying my entries, but they’ve now closed the matter and refuse to escalate further.

Has anyone else run into this issue? Should I escalate this to the Malta Gaming Authority (their likely regulator)? Any advice would be appreciated.
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