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[QUOTE="corneliusmx, post: 7151320, member: 1052031"]
Hi, thanks for your comment.

I'm sorry to hear about your bad experience with the MGA. In my situation, they did fulfill their role, which wasn't to resolve it directly, but to officially confirm that

[B]eCOGRA[/B] is the correct body for my dispute, which is the exact path I was already on

Regarding your second question, it's a valid one, but the answer is a firm [B]no[/B]. I don't use solvers, ICM tools, or any kind of real-time assistance. And the most compelling proof that this isn't the cause of the problem lies in the facts of the case itself:

[LIST=1]
[*][B]The Timing of the Freeze:[/B] The account wasn't frozen after a suspicious hand or a winning session. It was frozen 
[B]literally seconds after I made a deposit with my credit card[/B]. The action that triggered the block was a financial transaction, not a gameplay decision.
[*][B]PokerStars' Own Request:[/B] After 4 months of silence, their first and only communication wasn't to ask about my strategy or software. It was an email from their "Fraud Team" asking for [B]financial documents[/B] (bank statements, a copy of my card, etc.).
[/LIST]
If they truly suspected software use, they would be asking for hand histories or gameplay explanations, not proof of address. Their own request proves that the issue they are (now) claiming to investigate is related to identity or fund verification, not cheating.
[/QUOTE]

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