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[QUOTE="corneliusmx, post: 7151110, member: 1052031"]
Hello everyone,

I'm starting this thread to discuss a serious problem with PokerStars.com and to seek advice from other players.

The problem:
Since February 2025, PokerStars has been holding $500 USD in my account (corneliusmx). After submitting all the requested documentation, their support team stopped responding to me completely. They have passed more than 4 months of absolute silence on their part.

Updates and actions taken:

Far from giving up, I have escalated the case through every possible channel, and this is where their way of operating becomes clear:

LCB.org Complaint (Case No. 3301): I filed a public complaint. After pressing, the LCB moderator got a response from PokerStars: “We are still investigating.” The same delaying tactic.

Complaint to the MGA (Malta Gaming Authority): I filed a complaint with your official regulatory body. The MGA responded, confirming that the correct procedure is through its alternative dispute resolution (ADR) service.

Formal dispute with eCOGRA: Following the procedure, I have an open official case with eCOGRA (your ADR). They have already accepted my tests and are waiting for a response from PokerStars.

Despite having a public case against LCB and a formal case with their ADR, PokerStars continues to refuse to contact me directly with a solution. It is clear that their strategy is to wear out the players.

Has anyone been through the eCOGRA process against you? Any advice? I want this case to serve as a warning to others.

Thank you for reading.
[/QUOTE]

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