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Message: [QUOTE="pabetv, post: 7206191, member: 1041551"] Hey everyone, First, I want to sincerely thank you all for the support and for taking the time to engage with my situation. I see there are some valid questions and some skepticism, so I want to clarify exactly what happened for everyone. [B]The Conversation and The Instant Ban[/B] The issue happened in a split second. I was in a support chat trying to claim a 100% deposit bonus that I had forgotten to enter the code for. My exact, literal comment was a self-deprecating joke: [I]"Ahh, I must have forgotten to put in the code for the 100% bonus, it must have been my ADHD."[/I] The reaction from the support agent was instant and robotic, as if a security protocol was triggered. They immediately started typing in red text in the chat, saying something like: [I]"According to guideline X, your account will be suspended for 6 months..."[/I] It all happened so fast. I tried to immediately backtrack, typing things like [I]"no, no, it's a joke hahaha"[/I] and [I]"wait, calm down"[/I]. But it felt like I was talking to a wall. The agent continued the automated-sounding script, and before I could even finish typing, the client closed and I was logged out. For those asking for a screenshot of the chat: [B]there was literally no time.[/B] From my joke to being kicked out of my account, it was a matter of seconds. I was still trying to explain myself when the door was shut. [B]"It's Just $20" vs. The Principle of the Matter[/B] To those saying I should move on because "it's only $20" – I completely understand that perspective. But for me, this is no longer about the money. It's about the principle. Should a company this large be able to treat a customer this way? To instantly close an account and confiscate funds based on a single, completely misunderstood, harmless comment? I don't think so. As a player from Brazil, it's hard not to feel that they simply don't care about customers from certain regions. My minimum goal is to get my funds back, but my main goal is to fight for justice and show that they can't just steamroll their players. Thank you again for all the support. I've filed my formal complaint with the MGA, and I will keep this thread updated. [/QUOTE]

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